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SOIO Terms & Conditions



Training courses can be booked via School of Information Operations (SOIO) ( website’s booking cart. On submission of your training request, you should receive an automated summary email of your course selection and receipt of payment. Training/course purchases are valid only for the specific date and time specified in your booking.


Course fees can be paid via the SOIO website via secure online payment process, by credit card (Visa, Mastercard and AMEX) or by bank account transfer. In all cases, payment must be received prior to the start of training. If you elect to pay the fees via credit card surcharges may apply and an order confirmation should be sent to you by email confirming payment. Stripe will receive the information needed to verify and authorise your payment card to process the order, SOIO holds no credit card information. All payments are due in Australian Dollars at the time of purchase. Goods and Service Tax (GST) if any, is charged at the time of purchase.


You must provide proof of your Australian / New Zealand Citizenship or active AGSVA NV1 (or higher) security clearance.


We reserve the right to refuse registration or request for training, at our sole discretion.

We reserve the right to refuse training to any person, at any time at our sole discretion.

If a training request or student is refused training they may be entitled to a full or partial refund of fees paid at our discretion.


SOIO does not accept responsibility for anyone acting as a result of information in, or views expressed on, its training courses including course materials.

To the maximum extent permitted by law, the SOIO shall not be liable for any loss of use, lost or inaccurate data, failure of security mechanisms, interruption of business, costs of delay or any indirect, special, incidental, reliance or consequential damages of any kind (including lost profits), regardless of the form of action, whether in contract, tort (including negligence) strict liability or otherwise, even if informed of the possibility of such damages in advance. To the maximum extent permitted by law, SOIO aggregate liability to the other shall exceed the amount actually paid by you to SOIO for the training giving rise to a claim.


SOIO endeavours to ensure that our training is delivered diligently and in a good, workmanlike, timely and professional manner consistent with industry standards. The training services will be performed as described in the individual class schedules.

SOIO shall provide such trainers to present the training course as it, in its sole discretion, deems fit and SOIO shall be entitled at any time to substitute any trainer with any other person who, in SOIO sole discretion, it deems suitably qualified to present the relevant course.

SOIO does not warrant that the provision of training content will always be available or be uninterrupted, timely or error free, that defects will be corrected or that such content is secure or free from bugs, viruses, errors and omissions.

The training courses and training materials are provided “as is”. There are no warranties, express or implied, by operation of law or otherwise for the use or results of the course and materials, that you will successfully complete the course, or that any particular level of knowledge will be attained by you.

SOIO disclaims any implied warranties including the implied warranties of merchantability and fitness for a particular purpose.


All training material is owned by SOIO.

All intellectual property rights in all training material available, including the design, graphics and text of all printed materials and the audio and video are owned by SOIO.

When you are given access to the training material, you are granted a non-exclusive, non-transferable, revocable licence to use the training material. No training material may be copied, reproduced, uploaded, posted, displayed or linked to in any way, in whole or in part, without SOIO written prior permission. Any such use is strictly prohibited and will constitute an infringement of SOIO intellectual property rights.

To provide a continuous check on the consistency and quality of training delivery, all students should receive a follow-up email at the end of each course asking to submit feedback in the form of a satisfaction survey. This feedback will be reviewed in detail and will be used to make continuous improvements to class content and delivery.



Notice of a student’s intent to cancel a registration must be made via email to and is subject to the following terms: 

  • Students whose cancellation request is received in excess of 7 business days prior to the start date of the training activity will be entitled to a full refund.
  • Students whose cancellation request is received less than 7 business days prior to the start date of the training activity will incur the full cost of the course fee or can substitute a suitable replacement with the appropriate clearance/ citizenship.

Refunds will be processed within 28 days of receiving your request via Stripe refund transfer to the original payer. 

Please do not purchase non-refundable airline tickets or accommodation more than 21 days before the course. Should a course require cancellation or change in location SOIO is not responsible for non-refundable airline tickets. 


SOIO reserves the right to cancel courses, change instructors, or change course content. In the event that a course must be cancelled registrants will be informed at least 7 days prior to the start of the course. Registrants will be notified via email, SOIO will make every effort to avoid cancellations. In case of a cancellation registrants will receive a refund for the full course fee.



There will be no replacement classes or extra materials for students who miss lessons.


We may provide you with access to third-party tools which we neither monitor nor have any control over or give input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.


You can review the most current version of the Terms of Service at any time on our website. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the South Australian and Australian laws.


All information provided by you under these Terms & Conditions will be treated in accordance with SOIO Privacy Policy.


Neither party shall be liable to the other for any delay or failure to perform any obligation under these Terms & Conditions (except for a failure to pay fees) if the delay or failure is due to unforeseen events which are beyond the reasonable control of such party, such as a strike, blockade, war, act of terrorism, riot, natural disaster, failure or diminishment of power or telecommunications or data networks or services, or refusal of a license by a government agency (each a “force majeure event”).


This Agreement is the entire agreement between you and SOIO relating to the training and supersedes all prior or contemporaneous oral or written communications, proposals and representations with respect to the training or any other subject matter covered by these Terms & Conditions. If any provision of these Terms & Conditions is held to be void, invalid, unenforceable or illegal, the other provisions shall continue in full force and effect.